(from CUPA-HR) The saying goes that with more than one person in a room, there's bound to be conflict. How to minimize squabbling, miscommunication and mistakes? Kim Kirkland, executive director of human resources at Oregon State University, has some tips:
- Empowerment/Coaching. Coaching can provide strategies to enable coworkers and colleagues to engage in difficult conversations and hash things out on their own.
- Facilitated Conversation. Try this approach when there are power differences at play and in emotionally-charged situations.
- Alternative Dispute Resolution. This typically includes early neutral evaluation, negotiation, conciliation, mediation and arbitration.
- Formal Investigation. In this case, HR must provide notification to the relevant parties and decisional authority, as appropriate.
- Tough Love. This includes a performance improvement plan; demotion; administrative leave; filing a grievance; transfer/reassignment; or termination.
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