Tips for Responding to Anger, Frustration Among Staff

(From Harvard Business Review) Handling incidences of employee frustration in a team is a normal part of any manager’s job. Two years after the COVID-19 pandemic pushed schools across the country online, leaders are facing increased pressure to manage their team’s moods without impair workplace effectiveness. Leadership expert and executive coach Nihar Chhaya offers four recommendations to try:

1. Balance your emotions first before reacting to your team’s frustration.
2. Lean into their anger with an intent to learn.
3. Redesign team goals together.
4. Build deeper trust by owning your part.

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